Terms & Conditions
1. How we value rewards points
You can choose whether or not you value rewards points in your profile preferences. If you don't value them, this section won't affect your search results. If you do value them, here's how we factor them into the results...
When comparing energy plans, we factor in retailer incentives like discounts or rewards. Points-based offers are converted into their gift card or cash equivalent and subtracted from the plan's total cost.
Example: If a plan costs $1,000 per year and includes 20,000 Everyday Rewards points (worth $100 based on a 2,000 points = $10 ratio), we subtract that value. So, the adjusted plan cost shown would be $900.
This helps you compare plans based on overall value, not just price.
2. How we value 3rd party products and services
Some energy plans include extras
Some energy plans include extra products or services, like subscriptions, as part of the offer. At bestplans, we help you decide whether those extras should be counted when comparing the true value of a plan.
Your preferences shape the plan value
When you join bestplans, you can tell us which extras matter to you. If you do not value a particular extra, we will ignore it when we calculate the cost of a plan. If you do value it, we will adjust the plan’s cost to reflect the savings or benefit it gives you.
Example: Netflix with ads
Imagine we find an energy plan that costs you $1,000 per year. That plan also includes a Netflix with ads subscription at no extra charge.
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If you do not watch Netflix and would never pay for it yourself, the subscription has no value to you. In this case, the cost coming out of your wallet is still $1,000.
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But if you do value Netflix, and you are already paying $100 per year for it, the included subscription means you no longer need to pay for it separately. So even though the plan still costs $1,000, the real cost coming out of your wallet for both your power and Netflix is now $1,000, rather than $1,100.
When bestplans compares that plan for you, we adjust the reported cost to $900, because $100 of the value is covered by the Netflix subscription.
Making comparisons easier
We simplify everything so you only need to look at one number: the real amount leaving your wallet. bestplans handles all the complex calculations behind the scenes, so you see the true value of each plan, not just the advertised price. We do the hard work so you can make the right choice based on what actually matters to you.
Other perks are treated the same way
We use the same logic to manage other energy plan perks like Qantas Frequent Flyer points, Velocity Points, or Woolworths Everyday Rewards Points. All you need to do is tell us what you value, and we report back the holistic best plan for you.
3. How we value memberships
You can choose whether or not you value particular memberships in your profile preferences. If you don't value them, this section won't affect your search results. If you do value them, please use the contact us form to learn more about how memberships are taken into effect.
4. Standard Legal Stuff
We want to make sure you understand your rights and obligations, and you understand our rights and obligations. Ultimately we are here to serve our customers, and we want to be as transparent as possible (without giving away our secret sauce) so please read through your obligations before using our service.
Terms Take Precedence
If there is any conflicting information in the website or service communications, these terms and conditions will take precedence and override it
User Eligibility Restrictions
This service is only to be used by the energy user account holder directly, it is not to be used by authorised users, third parties.
Information Access Policy
The information generated by this service is not to be used, processed, entered, or integrated into any technology or information systems for the purpose of assisting individuals who are not direct customers of this service
Smart Meter Data Consent
I authorise bestplans.com.au to access my smart meter data so that they can help me find an electricity and / or gas plans that meets my needs.
Data Protection and Security Disclaimer
bestplans.com.au will take all reasonable steps to protect customer data from a data breach, by implementing security measures. However, by granting access to your data, you acknowledge that this introduces an additional point of vulnerability. While bestplans.com.au strives to safeguard your information, there is always a potential risk that a hacker or malicious actor could exploit this access, potentially leading to unauthorised access to your personal data.
Terms and Conditions change from time to time
Our business is currently in a high-growth phase, which requires us to adapt and update our systems and processes as new information becomes available. As a result, we reserve the right to change our Terms and Conditions at any time without directly notifying our users. We will update our Terms and Conditions on our website, which will serve as indirect notification.
In the future, when our operations are more stable, we plan to adopt a more direct approach to notifying customers about changes.
Customer Ultimately Responsible
We work hard to keep our plan data accurate and up-to-date. However, some retailers publish incorrect information, and while we do our best to fix these errors, we may occasionally miss something or introduce a mistake. Because of this, we ask that you double-check any plan details with the retailer to make sure it’s right for you.
Acknowledging Service Limitations
If you're unsure about any part of our service or terms, we encourage you to hold off on signing up for now. You're welcome to express your interest instead, and we’ll be happy to stay in touch. We look forward to having you on board, whether that's now or sometime in the future.